This Privacy & Cookies Notice was updated on 8th February 2018.
This Notice explains how information about you is used when you contact us, or use our products and services through our website, Smartfocus.com (the "Website") or otherwise. SmartFocus UK Limited and our affiliates (referred to in this policy as “we” or “us”) are data controllers, as appropriate to the relationship between you and us. We are responsible for how your personal information is collected and used.
We are committed to protecting and respecting your privacy.
This Notice provides you with information about:
We may collect and process information about you:
(a) When you interact with us directly by:
(b) From third parties:
The information you provide to us may include: name, email address, phone number (including mobile number), job title, company name, country, state, your communications and marketing preferences and information about products and services you’ve bought, enquired about or shown an interest in.
Information we collect about you may include: Information about your business contact details and job title, if confirmed via your publicly available professional social media profile or business website. Information about your interaction with our Website collected using cookies stored on your device, your IP which is a number (which indicates the country you are in) that allows your device to communicate with websites and apps, your location or your online browsing activities.
Third Party Sites
We use your information to:
Sharing Your Personal Information
We may share your personal information across our SmartFocus Group so we can provide you with the relevant products and services, where we are required or permitted to do so by law or to any successors in title of our business.
We may be required by law or a court of competent jurisdiction to share your information with third parties, including to meet national security or law enforcement requirements.
We may share your information with third parties including our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, for the above reasons or with your agreement.
Sharing your information internationally
The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
Where we share your personal information in countries outside of the EEA, we will take appropriate measures to protect your privacy and your personal information, by obtaining assurances from the recipients (to the extent permitted by law) that they will safeguard your personal information in a manner that is consistent with this Notice. In addition, if we learn that a third party is using or disclosing your personal information in a manner that is contrary to this Notice, we will take reasonable steps to prevent or stop such use or disclosure.
SmartFocus US, Inc. Complies with the EU-U.S. Privacy Shield Framework Where we share your personal information with SmartFocus, US Inc, we do so on the basis that SmartFocus US, Inc. complies with the EU –U.S. Privacy Shield Framework These frameworks are established by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. SmartFocus US, Inc. has certified that it adheres to the Privacy Shield Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Privacy Shield program, and to view SmartFocus US, Inc.’s certification, please visit https://www.privacyshield.gov.
Additionally, we are subject to the investigatory and enforcement powers of the Federal Trade Commission.
SmartFocus may be liable for onward transfers of personal data to third parties in violation of this Notice and the Privacy Shield.
In compliance with the Privacy Shield Principles, we commit to resolve complaints about our collection and use of your personal information.
You may also request limitations on how SmartFocus uses or discloses personal data about you. Under the Privacy Shield Framework and this Notice, you have the right to request limitations on how SmartFocus uses or discloses personal data about you. With our Privacy Shield certification, SmartFocus has committed to respect these rights. To exercise these rights, please contact us as indicated below. We will respond to such requests within a reasonable timeframe.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request
In the event your complaint is not resolved by us or our U.S.-based third party dispute resolution provider you may have the option under Privacy Shield to binding arbitration. For more information please visit https://www.privacyshield.gov/article?id=G-Arbitration-Procedures
We take appropriate technical and organisational measures to safeguard your personal data, and even though we take these measures, we cannot guarantee its security if you transfer information over the Internet to us.
What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user's device.
A list of all the cookies used on the Website by category is set out below.
These cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. If you have chosen to identify yourself to us, we use session cookies containing encrypted information to allow us to uniquely identify you.
These cookies remain on your computer after you close your browser or turn off your computer. They are activated each time that the user visits the website that created that particular cookie. When you purchase our services or provide us with personal information, a unique identifier is assigned to you. This unique identifier is associated with a persistent cookie that we place on your Web browser. We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies.
We may contact you with information about our products or services or other marketing research, if you agree for us to do so. If you are a customer, we will assume that you expect us to keep you up to date with our latest products and services unless you tell us you prefer us not to. If you decide not to receive any further marketing information from us, please follow the unsubscribe instructions included in our emails or you can contact us at email@example.com to update your communication preferences.
Please contact us at firstname.lastname@example.org if you would like to request to access the personal information we hold on you. In the event of any inaccuracies, you may ask to have this information corrected. We may need to ask for proof of identity before we share any personal information with you and to charge you a small fee for providing you with your personal data, as permitted by applicable law.
We may need to update and to change this Notice at any time and, where appropriate and possible, these changes will be notified to you by e-mail. Please check back frequently to see any updates or changes to our Notice.
For questions, comments, requests or complaints regarding this privacy Notice or about how we collect store or use your personal data please contact us at email@example.com.
If you wish to find out more about your rights or if you are not satisfied with our response and wish to make a complaint, please contact the Information Commissioners Office at http://ico.org.uk.
© SmartFocus 2017